SHIPPING
We process orders within 3-6 business days and shipping times vary depending on your location. Typically, orders in the US take 10-18 business days to arrive, while international orders may take 10-21 business days. We'll send you a shipping confirmation email with a tracking number so you can track your order.
We process orders within 3-6 business days and shipping times vary depending on your location. Typically, orders in the US take 10-18 business days to arrive, while international orders may take 10-21 business days. We'll send you a shipping confirmation email with a tracking number so you can track your order.
Shipping costs vary depending on the size of your order and your location. You can check the shipping cost for your order at checkout before submitting your payment.
Shipping costs vary depending on the size of your order and your location. You can check the shipping cost for your order at checkout before submitting your payment.
Yes, we offer free shipping on orders over $99.00 USD.
Yes, we offer free shipping on orders over $99.00 USD.
EXCHANGES AND RETURNS
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
ShePearl provides return service for all regular-priced goods, and customers must apply for a return within 7 days of receiving the item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items returned to us without first requesting a return will not be accepted. In compliance with best practice hygiene standards, we cannot accept returns on earrings and any custom, bespoke, or engraved jewelry.
To start a return, you can contact us at support@shepearl.com. We will send the return address to your email after approval. If you send the item back after 14 days after receiving it, we will not issue a refund and will automatically send the item back. Please note that you will be responsible for paying any associated shipping charges, duties, and taxes.
ShePearl provides return service for all regular-priced goods, and customers must apply for a return within 7 days of receiving the item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items returned to us without first requesting a return will not be accepted. In compliance with best practice hygiene standards, we cannot accept returns on earrings and any custom, bespoke, or engraved jewelry.
To start a return, you can contact us at support@shepearl.com. We will send the return address to your email after approval. If you send the item back after 14 days after receiving it, we will not issue a refund and will automatically send the item back. Please note that you will be responsible for paying any associated shipping charges, duties, and taxes.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
